Elegant and Practical Makeup Travel for On-the-Go Beauty

We take great pride in Aileen's Beauty products, and we sincerely hope that you find your purchase delightful. However, if for any reason you are not completely satisfied, rest assured that we offer a hassle-free return and exchange policy within 30 days of delivery for items that remain unused and are returned in their original condition and packaging.

To initiate a return, please contact us via email at info@aileensbeauty.com. Our dedicated team will respond promptly with detailed return instructions to ensure a seamless process.

Please keep in mind that the cost of the return shipment is the responsibility of the customer. To ensure a secure return, we urge you to package the item carefully. Don't forget to include your packing list with your name and order number. Unfortunately, we cannot process refunds for items that arrive damaged due to inadequate packaging.

For your peace of mind, we recommend using a recorded delivery service and retaining your proof of postage, as we cannot accept liability for items lost during transit. Inside your package, kindly include your name and order number to expedite the return process.

At Aileen's Beauty, our goal is to provide you with a smooth and satisfying shopping experience, and your happiness remains our top priority. We appreciate your choice of Aileen's Beauty, and if you have any further questions or concerns, please feel free to reach out.

Shipping to the United States (via DHL Express):

• Shipping Cost: $40
• Estimated Delivery Time: Approximately 2-6 business days from the date of dispatch.
• Customs & Duties: Aileen's Beauty will cover all customs duties and taxes for your order, as long as your purchase does not exceed the threshold set by US customs. You can shop worry-free, knowing there will be no additional charges upon receiving your order.

Shipping to Canada (via DHL Express):

• Shipping Cost: $55
• Estimated Delivery Time: Expect your order to arrive within approximately 3-7 business days from the date of dispatch.
• Customs & Duties: Aileen's Beauty will handle all customs duties and taxes associated with your order, provided you stay within the threshold set by Canadian customs. Enjoy a hassle-free shopping experience, knowing that you won't face any extra fees upon delivery.